Open encrypted PDF files

If you get the following message when trying to open a PDF, it is because the document is classified as confidential and thus encrypted.

To open PDFs that are encrypted, you must use the Azure Information Protection viewer. This one can be found by right-clicking on the document that you are attempting to open and selecting “open with” and then “Azure Information Protection viewer”


If you are attempting to open an encrypted document that you are not granted access to, you will receive the following error message and must contact the owner of the document to be granted access.